Box Office Representative

The opportunity

Delaware North Boston Holdings is hiring part‑time Box Office Representatives to join our team at TD Garden in Boston, Massachusetts. As a Box Office Coordinator, you will be responsible for processing and distributing tickets for events at TD Garden, as well as troubleshooting ticketing‑related issues, and responding to event‑day guest inquiries.

$35.00 – $35.00 / hour

Information on our comprehensive benefits package can be found at

We care about our team member’s personal and professional well‑being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

• Process task management via the ticketing system.
• Utilize multiple ticket host systems for ticket purchase processing and distribution; coordinate issue resolution with management.
• Manage box office phone lines such as ADA line, Game Night, in‑house turnstile support.
• Manage box office email in‑boxes; respond professionally, thoroughly, and in line with guest service expectations.
• Communicate effectively with guests via telephone, email, and in‑person while assisting with ticket purchasing, refunds, exchanges, accessibility needs, and general ticketing resolution.
• Support internal team members in researching account or ticket issues.

• Available to work holidays, nights, and weekends.
• High school diploma or equivalent experience with cash management and payment management.
• Strong communication skills, detail‑oriented, with a passion for problem‑solving.
• Ability to handle multiple tasks quickly.
• Ability to use all Ticketmaster systems and have basic computer skills, including email.
• Able to work well in a team environment, have problem‑solving skills, and have professional communication skills.

• Must be able to work in close quarters and shared office space.
• Able to perform all duties in an environment that includes extreme to dim lighting, including strobes, varying noise levels, large crowds, and hot‑to‑cold temperatures.

Days
Evenings
M‑F
Weekends
Events