Patient Transport Lead per diem weekends

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The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary Summary
 Responsible for overseeing customer service representatives and ensuring the delivery of high-quality customer service by managing the team's performance, providing guidance and support, and fostering a positive customer experience.

 Does this position require Patient Care?
 No

 Essential Functions
 
-Lead and supervise a team of customer service representatives, providing direction, guidance, and support.
 
-Handle escalated customer inquiries, complaints, or complex issues that require a higher level of expertise.
 
-Identify training needs and provide coaching or training sessions to enhance the skills and knowledge of team members.
 
-Provide regular feedback to team members, recognize achievements, and address performance issues in a timely and constructive manner.
 
-Implement and enforce quality control measures to ensure consistent and excellent customer service.
 
-Continuously evaluate customer service processes and identify opportunities for improvement.
 
-Handle escalated customer issues that cannot be resolved by customer service representatives.
 Qualifications Education Some High School Completed required Bachelor's Degree Related Field of Study preferred Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience Customer Service Experience 3-5 years required and Leadership/Supervisory Experience 1-2 years required Knowledge,

Skills and Abilities

- Familiarity with customer service best practices, techniques, and standards is essential.

- Ability to motivate and inspire a team, delegate tasks, provide guidance and support, and resolve conflicts.

- Excellent verbal and written communication skills.

- Strong problem-solving skills to address customer inquiries, complaints, and complex issues.

- Strong interpersonal skills, including the ability to establish rapport, resolve conflicts, and maintain professional relationships.

- Excellent organizational skills to manage multiple tasks, prioritize responsibilities, and meet deadlines. Additional Job Details (if applicable)

Physical Requirements Standing Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision
- Far Constantly (67-100%) Vision
- Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Remote Type Onsite Work Location 75 Francis Street Scheduled Weekly Hours 0 Employee Type Per Diem Work Shift Rotating (United States of America) Pay Range $23.34 - $33.37/Hourly Grade 5 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors.

The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement…