Capital Servicing Specialist

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping owners operate, increase sales, engage customers, and keep employees happy.

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

Toast Capital is a wholly‑owned subsidiary of Toast, Inc. that offers fast and flexible financing for any business need. The team is seeking a motivated Servicing Specialist I who will assist customers with questions about Toast Capital products and provide world‑class customer service.

• Provide excellent customer service to inbound and outbound calls, emails, internal cases, and chat bot.
• Be an expert on our Capital products and processes.
• Effectively manage customer relationships to ensure that restaurants interested in financial solutions convert to Toast Capital customers.
• Address customer questions, concerns, and inquiries related to potential or outstanding transactions.
• Adapt to changing policy and procedures on a constant basis while maintaining high quality of work.
• Detect suspicious and fraudulent activity based on customer interactions.
• Meet and/or exceed production, quality, and customer service goals while adhering to all internal compliance requirements.

• 1–2 years of experience in a call center, loan servicing, or collections function within commercial banking or financial services.
• Ability to work with high volume under pressure with strong attention to detail and multitask.
• Ability to navigate complex customer problems while ensuring conversations comply with Toast Capital’s program requirements.
• Highly organized, self‑motivated, flexible, and adaptable.
• Strong written and verbal communication skills.

• Familiarity with Salesforce.
• Bi‑lingual in Spanish.

• Zone A: $44.71—$44.71 USD
• Zone B: $24.04—$38.46 USD
• Zone C: $21.63—$34.62 USD

For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.