Membership Sales Associate

Membership Sales Associate

We are looking for a Membership Sales Associate to support a non-profit organization through a contract position focused on member engagement and service. This role is ideal for someone who enjoys speaking with people, handling high-volume communication, and ensuring inquiries and transactions are managed accurately. The position combines customer support and sales-oriented interaction, helping prospective and current members receive timely assistance while maintaining a welcoming experience.

Responsibilities:

• Respond to incoming calls from prospective and existing members, providing clear information and resolving questions with a service-focused approach.
• Conduct outbound outreach to follow up on inquiries, support membership-related conversations, and encourage participation or renewals when appropriate.
• Enter orders, membership details, and related updates into internal records with accuracy and attention to detail.
• Assist callers with product, service, or membership questions while delivering courteous and efficient support in a fast-paced environment.
• Document interactions thoroughly so member activity, requests, and next steps are captured correctly.
• Coordinate with internal teams as needed to address issues, escalate complex concerns, and ensure timely resolution.
• Maintain consistent service quality across high-volume call activity while meeting productivity and responsiveness expectations.