Capital Servicing Specialist

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

Toast Capital is a wholly‑owned subsidiary of Toast, Inc. that offers Toast restaurant customers fast and flexible financing for any business need. The Toast Capital team is seeking a highly‑motivated Servicing Specialist I who will assist our customers with answering questions about Toast Capital products, assisting customers with troubleshooting and technical assistance while delivering world class customer service. This is a dynamic role partnering with our customers to provide a best in class experience.

Toast Capital Servicing Specialists work on an energetic team that takes pride in creating delightful customer experiences and consistently raising the bar. This is a role for someone who considers themselves a self‑starter, go‑getter, and customer service guru. In this role, you will be an ambassador of the Toast Capital brand and proliferate Toast Capital’s goal to empower restaurants financially to thrive and do what they love.

This individual’s efforts will have a significant impact on the long‑term success of a rapidly growing product for Toast.

• Provide excellent customer service to inbound and outbound calls, emails, internal cases, and chat bot
• Be an expert on our Capital products and processes
• Effectively manage customer relationships to ensure that restaurants interested in financial solutions convert to Toast Capital customers
• Address customer questions, concerns, and inquiries related to potential or outstanding transactions
• Adapt to changing policy and procedures on a constant basis while maintaining high quality to your work
• Detect suspicious and fraudulent activity based upon customer interactions
• Meet and/or exceed production, quality, and customer service goals while adhering to all internal Compliance requirements

• 1-2 years of experience working in a call center, loan servicing, or collections function within commercial banking or financial services institution
• Ability to work with high volume under pressure with strong attention to detail and a multi‑tasker
• Ability to navigate complex customer problems while ensuring conversations are compliant with Toast Capitals program requirements
• Highly organized, self‑motivated, flexible, and adaptable
• Strong written and verbal communication skills

• Familiarity with Salesforce
• Bilingual in Spanish

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at (Use the "Apply for this Job" box below)..

The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.

Zone A $44.71—$44.71 USD

Zone B $24.04—$38.46 USD

Zone C $21.63—$34.62 USD

For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.