Customer Success & Solutions Specialist
Job in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-07-21
Listing for:
EBSCO Information Services
Full Time
position Listed on 2026-07-21
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
EBSCO Information Services is seeking a FOLIO Customer Account Specialist to lead ongoing support and relationship management for a defined customer group. You will work with PM, Development, Hosting and Implementation teams to meet customer needs and deliver FOLIO solutions.
The role emphasizes proactive service, cross-functional collaboration, and clear communication of library and technical concepts to non-technical stakeholders.
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