Member Retention Counselor
Listed on 2026-07-25
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Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Customer Success Mgr./ CSM, Spanish Customer Service
Job Details
- Job Location:
North Andover, MA 01845 - Position Type:
Full Time - Salary Range: $20.00 - $22.50 Hourly
- Job Shift: 1st Shift
- Job Category:
Customer Experience - Work Schedule:
Monday-Friday 10:00am-7:00pm alternating Saturdays 9:00am-1:00pm
Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?
At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.
What you will do- Place outbound retention calls to potential and lapsed members, conduct research on contact information, and generate physical or electronic mailings as necessary.
- Receive incoming calls from prospective and current members, explain membership benefits, sell Primary and Associate memberships, handle credit card processing, and provide change requests while escalated issues are addressed.
- Provide support for Branch Offices and other club departments, answer policy questions, and assist with new procedure and policy training.
- Utilize tools such as Memberz Plus, Touch Points, D-3, Navigator, Outlook, Excel, and Word to manage customer data.
- Perform other job‑related duties as assigned.
- High School Diploma or GED required.
- Customer service, retail sales, and/or telemarketing required.
- Indirect leadership experience required.
- None required.
AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class.
We thrive when our team members bring their whole selves to work.
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