Customer Service Representative

Compensation Range: $15.00 to $16.00 Hourly

Location:

1550 VFW, West Roxbury, Massachusetts 02132, United States of America
Rental Agent, 15 hours a week, nights and weekends a plus, $18/hr

Are you a people person? Do you love helping others? U-Haul is searching for friendly, motivated individuals for the position of Customer Service Representative. In this role, you will work as part of a supportive team to be the face of U-Haul’s exceptional service, ensuring that customers receive all the help they need throughout their journeys. You will inspect and maintain equipment, assist customers, and use up‑to‑date technology to dispatch and return equipment.

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone‑based U‑Scan technology to manage rentals and inventory.
• Move and hook up U‑Haul trucks and trailers.
• Clean and inspect equipment on the lot, including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Perform other duties as assigned.
• Participate in ongoing continuous U‑Haul education through U‑Haul University.

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. Employees may be required to use protective clothing or gear such as masks, goggles, gloves or shields.

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. (assisted or unassisted).

U‑Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on request for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need‑to‑know basis.