Risk Assessor, Censinet Services

Responsible for the hands-on delivery of Censinet Services engagements, performing third-party risk assessments and other customer work to a high standard of quality, accuracy, and timeliness.

Responsible for the hands-on delivery of Censinet Services engagements, performing third-party risk assessments and other customer work to a high standard of quality, accuracy, and timeliness. This individual contributor role focuses on service execution, operational excellence, and an exceptional customer experience.

Partners cross-functionally with Customer Success, Sales, Marketing, and Product to support the continued growth of Censinet Services by delivering high-quality service, helping introduce new service offerings, and contributing subject matter expertise in support of customer and commercial initiatives.

• Perform third-party risk assessments and other Censinet Services customer engagements, ensuring consistent, high-quality, and timely delivery.
• Manage assigned workload across multiple concurrent customer engagements, maintaining accurate visibility into delivery status and proactively flagging risks or constraints that could impact customers.
• Maintain accurate visibility into active customer engagements using Salesforce, Gainsight, and other operational tracking tools.
• Follow and help improve standard operating procedures, quality standards, and onboarding materials to support consistent, scalable service delivery.
• Serve as a resource for complex customer assessments and service delivery challenges, partnering with Customer Success and implementation partners to drive successful outcomes.
• Provide direct support to non MSP customers upon direction of manager for day to day issues and questions as well as for integration workflows.
• Support the development, operational readiness, and delivery of new Censinet Services offerings, including vendor-facing services and other emerging service capabilities.
• Partner with Product to communicate customer feedback, identify opportunities to improve service delivery, and help shape future platform capabilities.
• Contribute to quality assurance and knowledge sharing to help maintain consistent, high-quality customer deliverables across the Censinet Services team.

• Partner with Sales throughout the opportunity lifecycle, providing service scoping, effort estimates, and subject matter expertise to support customer engagements and commercial success.
• Collaborate with Customer Success to ensure seamless transitions from implementation to ongoing service delivery, supporting long-term customer success and adoption.
• Serve as a subject matter expert for Censinet Services during customer, partner, and prospect engagements, helping communicate service capabilities and delivery best practices.
• Provide input into cross-functional planning initiatives on service readiness, delivery capacity, and customer experience as new products, capabilities, and service offerings are introduced.
• Partner with Marketing to support service-related messaging, customer stories, webinars, and other thought leadership initiatives as needed.

• Experience delivering managed or professional services in a SaaS, healthcare technology, or consulting environment.
• Strong understanding of third-party risk management, healthcare cybersecurity, or related risk management disciplines.
• Proven ability to manage multiple concurrent customer engagements while maintaining high standards of quality and customer satisfaction.
• Strong organizational, communication, and relationship management skills, with the ability to collaborate effectively across Customer Success, Sales, Marketing, and Product.
• Demonstrated initiative and a continuous improvement mindset, with the ability to identify opportunities to improve processes, service delivery, and customer outcomes.

• Consistent delivery of high-quality Censinet Services, meeting established service levels, delivery timelines, and customer expectations.
• Healthy personal utilization and effective management of assigned workload across all active customer engagements.
• Achievement of established service level agreements (SLAs) and operational performance metrics through effective tracking and process adherence.
• High levels of customer satisfaction and successful delivery of managed services and technical service engagements.
• Contribution to continuous improvement of service delivery processes, documentation, and operational efficiency.
• Effective cross-functional partnership with Sales, Customer Success, Marketing, and Product in support of customer success and commercial objectives.
• Successful delivery of new Censinet Services offerings as the services portfolio expands.

Explore how healthcare organizations use Censinet to transform assessments into prioritized action and operational resilience.

Explore how healthcare organizations use Censinet to transform assessments into prioritized action and operational…