Assistant Manager, Membership Relations

Assistant Manager Of Member Relations

The Quin House is a multi-award-winning modern private social club in Back Bay that brings together a diverse mix of interesting and interested members across ages, industries, and backgrounds to forge meaningful connections, expand lives, and create a community of impact.

A reimagined hospitality venture rooted in inclusivity, the club delivers exceptional programming, elevated food and beverage, refined design, best-in-class service, and philanthropic engagement.

As we enter our next stage of growth—including the relaunch of The Quin Guest House—business development is central to expanding our reach, diversifying our membership base, and strengthening long-term commercial sustainability.

The Assistant Manager of Member Relations primary focus will be on Member Experience, member engagement, special requests and experience at The Quin. They will perform works directly related to the member experience which positively impacts member retention and member satisfaction. They will be responsible for handling member communication with 300+ members account to ensure satisfaction and foster nominations. This person needs to be highly organized, poised and personable and a resourceful self-starter and problem solver.

Client-facing experience and the ability to appropriately represent this high-end club to influential clientele.

Results-driven individual who is focused on presenting a best-in-class member experience and seamless execution.

• Member Engagement:
  Proactively engage with members throughout the club through the Account Management and Member retention goals.

Engage with members in a variety of settings, from representing the team at programming or specific member engagement/introduction events, lead tours, circulate within the club as an ambassador ensuring a memorable experience and to mitigate and resolve issues before they emerge. This will include evening, weekend and holiday shifts.

• Account Management:
  Personally, be responsible for 300+ member households on an ongoing basis to ensure satisfaction and engagement.
• Tour Program:
  Assist engagement and recruitment in conducting tours for both current and prospective members. This includes the management of the content and training the new team members on the tours. Support account management program in ROI and current member satisfaction and engagement. Optimize and implement the optimal cadence for this program to ensure success with continual learning from feedback surveys and data analysis.
• Brand Ambassador:
  Represent the membership team at key Programming and Membership Engagement events. Act as a key day-to-day point of contact for members in the club. Proactively engage with members throughout the club
• Nominations:
  Proactively engage with members and prospective members to secure nominations and guide both the members + their nominees through the application and interview process.
• Member Relations:
  Manage successful implementation of all special requests, and amenity program in accordance with the account management program and department's standards and procedures.
• Maintain strong community relationships to ensure that The 'Quin House remains top of mind for potential members who meet the established criteria for the Club.
• Ensure that onboarding cohorts are reflective of the mission and vision of The 'Quin House.
• Respond to member requests and special needs in an attentive, courteous, and efficient manner. Follow up to ensure member satisfaction.
• Monitor all VIP and special member requests on behalf of the membership team. Assist Manager of Membership Engagement in designing, implementing and executing the amenity / surprise and delight program.
• Track upcoming dining reservations, identify VIP visits to tailor a special arrival experience, anticipate their needs and enhance member experience.
• Answer high volumes of emails with questions about the club, membership process and club rules.
• Anticipate member's needs whenever possible and coordinate follow-up with appropriate departments.
• This role will work closely with the Quin Ambassador team to support and assist in…