Client Portal Experience Lead 9-Month Contract Onsite Boston
Job in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-08-08
Listing for:
Franklin Fitch
Contract
position Listed on 2026-08-08
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Franklin Fitch is supporting a respected professional services firm launching a brand-new client portal. You will own the day-to-day client experience and become the go-to expert on the portal, guiding clients and coordinating with internal teams to resolve issues and manage access.
This is a 9-month contract based in Boston, onsite 3x per week, with a focus on improving the client experience, resolving issues, and creating documentation and best practices for users.
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