Telephone Page Associate (e​/o weekend​/holiday 3pm-11:30pm

Telephone Page Associate (e/o Weekend/Holiday 3pm-11:30pm)

Position Summary:

Telephone Page Associate. Every other weekend/holiday 3:00pm - 11:30pm. Please note that this role is in-person. Call center

Key responsibilities:

• Answer all incoming lines on switchboard console and connect to appropriate extension in an efficient and courteous manner.
• Escalates calls to other team members as appropriate.
• Handles special and priority calls such as medical emergency and code alerts.
• Responds to requests from individuals with pagers, for telephone and page information such as direct dial numbers, department numbers, physician on call status utilizing an automated computerized system.
• Provides general information to the public, or refers to appropriate parties for responses.
• Updates contact database and customer profiles to reflect the most current information for essential medical and non-medical personnel.
• Provides answering service support outside or during business hours. Responsible for greeting callers, establishing reason for call, entering message details, and promptly and accurately delivering messages.
• Provides positive and effective customer service that supports departmental and hospital operations.
• Informs supervisor of service issues and assists in contacting correct vendor in order to facilitate resolution/repair to telecommunications systems.
• Maintains confidentiality of client information.

Education:

High-school or GED diploma required

Experience:

6 months of Customer Service experience. Data entry, data processing, general computer experience required. Call center experience preferred.