Ecommerce CX Manager: Lead Vendor & Service Excellence
Job in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-08-11
Listing for:
Asics
Full Time
position Listed on 2026-08-11
Job specializations:
-
Customer Service/HelpDesk
-
Management
Job Description & How to Apply Below
ASICS America Corporation in Boston is seeking an Ecommerce Customer Service Manager to lead the customer service operations with Global Response, our third‑party partner. This hybrid role focuses on developing case handling guidelines, training programs, and QA frameworks aligned with ASICS' service standards; you will guide a team of specialists and drive performance across all contact channels.
You will analyze data to inform warranty decisions, product feedback, process improvements, and
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