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Customer Success Associate - Proactive Onboarding

Job in Boston, Suffolk County, Massachusetts, 02298, USA
Listing for: Mass Digital Health
Full Time position
Listed on 2026-08-13
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Management, HelpDesk/Support, Customer Service Rep, Client Relationship Management
  • Business
    Customer Success Management, Client Relationship Management
Salary/Wage Range or Industry Benchmark: 41100 - 68900 USD Yearly USD 41100.00 68900.00 YEAR
Job Description & How to Apply Below

Wolters Kluwer in Boston is seeking a Customer Success Associate to support and manage the customer lifecycle, focusing on onboarding, engagement, and proactive issue resolution. You will work with professional customers under private agreements, ensuring satisfaction and renewal opportunities.

The role requires collaboration with internal teams, data analysis of customer engagement, and training support. Onsite recruitment may be required as part of the process.

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Position Requirements
10+ Years work experience
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