Strategic Customer Success Leader for AI-Driven Growth
Job in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-08-14
Listing for:
Appian
Full Time
position Listed on 2026-08-14
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management
Job Description & How to Apply Below
Appian seeks a Customer Success Manager in Boston to serve as a strategic advisor, shaping customer goals and driving adoption of Appian’s AI-enabled platform. You will build trusted relationships with executives and stakeholders, expanding the footprint while mitigating risk and ensuring measurable business value.
You will guide customers through complex transformations, collaborate with internal teams, and travel ~25% to engage with clients and partners.
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