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SaaS Tier 2 Support Specialist – Escalations & Insights
Job in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-08-22
Listing for:
HqO
Full Time
position Listed on 2026-08-22
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support -
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
HqO is seeking a Tier 2 Support Representative to join our Customer Support team in Boston. This role involves responding to complex customer inquiries and ensuring high-quality support.
You will work in a collaborative hybrid model, with four days a week in the office. Candidates should have 3-5 years of experience in customer support, preferably in SaaS environments. Exceptional communication skills and fluency in English are essential. Competitive salary and comprehensive benefits are offered.
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