Escalations-Driven Customer Service Team Lead
Job in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-08-22
Listing for:
Resource Innovations
Full Time
position Listed on 2026-08-22
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Customer Success Management, Bilingual
Job Description & How to Apply Below
Resource Innovations in Boston, MA is seeking a Customer Service and Rebate Processing Team Supervisor to lead our growing team. You will focus on resolving escalated customer complaints while supporting representatives on de-escalation and ensuring first-call resolution.
The role emphasizes escalation management, coaching, and continuous improvement of call scripting and workflows to enhance payment reissues, client service, and overall efficiency.
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