Customer Service Representative (Swing Shift- onsite in Boston

Experienced Customer Service Representative —Swing Shift, (between 10am and 8pm) Days Off:
Friday and Saturday Pay: $21–$24 per hour

Location:

Onsite

A well-established healthcare organization is seeking experienced Customer Service Representatives to join its high-volume call center team. This role is ideal for professionals with a strong background in customer service or healthcare support who can confidently manage complex patient interactions while maintaining accuracy, empathy, and professionalism.

• Manage a high volume of inbound patient calls with professionalism and compassion
• Provide accurate information, guidance, and support to patients and callers
• Document interactions thoroughly and in real time
• Navigate multiple systems efficiently while maintaining call quality
• Handle sensitive information with strict confidentiality (HIPAA awareness)
• De-escalate concerns and resolve issues effectively
• Collaborate with internal teams to ensure timely patient support

• 2+ years of call center or high-volume customer service experience
• Demonstrated experience handling complex or sensitive customer interactions
• Excellent verbal communication and professional phone presence
• Strong multitasking and problem-solving skills
• Accurate typing skills with the ability to document while speaking
• Strong attention to detail, spelling, and grammar
• Proven reliability and consistent work history
• Professional maturity and sound judgment

• Healthcare, medical office, or patient support experience
• Familiarity with medical terminology
• Experience working with electronic systems or multiple databases
• Previous experience in a regulated or confidential environment

Hire Partnership is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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