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Proactive Customer Success & Onboarding Specialist
Job in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-08-23
Listing for:
wk
Full Time
position Listed on 2026-08-23
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, HelpDesk/Support, CRM Systems & Management, Client Relationship Management
Job Description & How to Apply Below
wk is seeking a Customer Success Associate to deepen engagement across the customer lifecycle, supporting onboarding, inquiries, renewals, and data-driven improvements. You will help ensure customer satisfaction, troubleshoot, and guide users on product usage within a private agreements context.
The role emphasizes proactive relationship management, collaboration with internal teams, and maintaining detailed CRM records to drive service enhancements.
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