Customer Success Associate — Proactive Onboarding & Growth
Job in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-08-26
Listing for:
wk
Full Time
position Listed on 2026-08-26
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, CRM Systems & Management, Client Relationship Management
Job Description & How to Apply Below
Wolters Kluwer in Boston is seeking a Customer Success Associate to support and manage the customer lifecycle, strengthening relationships with law firms across Boston and New York. You will drive onboarding, address inquiries, and help with renewals and upselling while analyzing engagement data.
The role emphasizes collaboration with internal teams, intermediate training, and ensuring schedules and budgets are met, with strong CRM usage and a focus on customer satisfaction.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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