Strategic Enterprise Customer Success Manager
Job in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-08-28
Listing for:
VibeIQ
Full Time
position Listed on 2026-08-28
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management -
Business
Customer Success Management, Client Relationship Management
Job Description & How to Apply Below
VibeIQ, Inc. is seeking a Customer Success Manager to own a book of enterprise retail accounts. You will guide onboarding, adoption, retention, and growth across a high-ACV portfolio, serving as the primary post-sale relationship owner and advisor to customers.
This high-visibility role collaborates with Product and Engineering, emphasizes structured check-ins, QBRs, and renewal management, and requires strong project management, clear communication, and a customer-centric mindset.
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