Call Center Representative; First shift part time

Position: Call Center Representative (First shift part time 9am-3pm and every Saturday)
Experienced Call Center Representative —Part time 9am-3pm and every Saturday Days Off:
Every Sunday and one other day during the week

Must have 2-3 years of call center experience

Fully onsite in Boston- remote not an option

Pay: $21–$24 per hour

Location:

OnsiteA well-established healthcare organization is seeking experienced Customer Service Representatives to join its high-volume call center team. This role is ideal for professionals with a strong background in customer service or healthcare support who can confidently manage complex patient interactions while maintaining accuracy, empathy, and professionalism.

Key Responsibilities Manage a high volume of inbound patient calls with professionalism and compassion

Provide accurate information, guidance, and support to patients and callers

Document interactions thoroughly and in real time Navigate multiple systems efficiently while maintaining call quality

Handle sensitive information with strict confidentiality (HIPAA awareness)
De-escalate concerns and resolve issues effectively

Collaborate with internal teams to ensure timely patient support

Required Qualifications 2+ years of call center or high-volume customer service experience

Demonstrated experience handling complex or sensitive customer interactions

Excellent verbal communication and professional phone presence

Strong multitasking and problem-solving skills

Accurate typing skills with the ability to document while speaking

Strong attention to detail, spelling, and grammar

Proven reliability and consistent work history

Professional maturity and sound judgment

Preferred Qualifications Healthcare, medical office, or patient support experience

Familiarity with medical terminology

Experience working with electronic systems or multiple databases

Previous experience in a regulated or confidential environment

Hire Partnership is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

All Hire Partnership job postings are either actual positions available at the time of posting and/or are based on positions we typically fill or expect to fill.#INDHOT
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