Customer Service Representative
Listed on 2026-09-03
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Customer Service/HelpDesk
Customer Service Rep
Beacon Hill was founded to set a new standard in search, career placement and flexible staffing.
Our client, a well-established insurance company in Boston, is seeking Customer Service Representatives to join their team on a 5+ month contract with potential for permanent hire.
This position pays $21/hour, is based in Boston, MA, and offers a Monday-Friday, 9:00 AM-5:00 PM schedule.
The ideal candidate will have at least one year of office and customer service experience and enjoy working in a fast-paced, customer-focused environment.
Responsibilities- Provide exceptional customer service via phone, email, text, and chat
- Respond to inquiries related to home insurance products
- Accurately enter and update customer and policy information
- Build relationships with customers, agents, and internal team members
- Utilize critical thinking and problem-solving skills to resolve customer issues
- Develop expertise on company products and processes
- Deliver a positive customer experience with every interaction
- Minimum 1 year of office experience required
- Previous customer service experience required
- Strong verbal and written communication skills
- Ability to multitask and adapt in a fast-paced environment
- Self-motivated with strong problem-solving abilities
- Proficiency in Microsoft Office
- Working toward or possession of a college degree preferred
- Must be local to the Boston area and able to commute onsite for training and office days
Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
- Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility.
- Upon successfully being hired, details will be provided related to our benefit offerings.
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