Receptionist, Customer Service​/HelpDesk

Title:

Receptionist

Location:

121 Seaport Blvd 11th Floor, Boston, Massachusetts, United States of America, 02210

Duration: 6 months with potential to hire for the right candidate.

Join our dynamic team in Boston, a city renowned for its rich history, vibrant culture, and thriving business environment. We are seeking a dedicated and professional individual to be the welcoming face of our company, ensuring a seamless experience for all visitors and staff.

• Maintain and adhere to corporate professional dress code and grooming standards.
• Greet and welcome visitors upon arrival or over the phone as the first point of contact for leadership, clients, service reps, workers, and guests.
• Maintain best-in-class telephone etiquette, customer service, and hospitality at all times.
• Provide appropriate guidance to clients, guests, and colleagues.
• Present a friendly, outgoing, energetic, and client service-oriented demeanor at all times.
• Provide assistance to walk-in clients by contacting one of the service reps or their manager, onsite.
• Build a rapport with guests and be able to multi-task.
• Register all incoming guests and notify the party of the guest's arrival immediately via email or phone.
• Provide visitors Access Control s, as required, and record on Daily Badge Issue Log.
• Provide temporary Access Control s to employees or contractors who may have forgotten or not have one and add to their profile in the Genetec Enterprise Security System.
• Proficient in Microsoft Office, required.
• Solid organizational skills, required.
• Provide assistance with administrative duties as directed.
• Keep the Reception area clean and organized at all times.
• Ensure no eating or drinking occurs at the desk at any time.
• Must be comfortable sitting at the desk for the entire shift, except breaks and lunch or other work-related tasks.

• Assist caterer, onsite or external, with food delivery location and set-up.
• Contact catering to clean up after the meeting has ended.
• Inform facilities when maintenance is needed, such as light out, carpet spill or damage, walls or millwork, furniture-related issues.
• Inform Landlord via Aware work order for any building-related issues; restrooms, elevators, etc.
• Check Company entry doors for proper operation and report any malfunctions to facilities.
• Monitor CCTV for any unusual activity or propped doors and report immediately to facilities.
• Participate in annual Evacuation Drills and assist facilities in coordinating and recording data.

• CPR and First Aid certification.

• Provide access for mailroom deliveries, US Government Client, UPS, and Fed Ex.

This is a temp-to-perm opportunity for the right candidate, with competitive pay up to ***/hr. Enjoy working in a city that offers a perfect blend of historical charm and modern innovation.