Customer Success Manager

Customer Success Manager

We're looking for a Customer Success Manager who will own the entire post-onboarding customer lifecycle, building strong relationships to drive adoption, retention, and growth.

Tire Tutor's product, tiretutor.ai is an all-in-one, AI-native shop management system for retail and wholesale tire dealers that automates tire pricing, reduces manual steps, and saves dealers up to 40 hours per week. With CRM, POS, inventory management, and tire ordering capabilities all within one system, dealers can operate their entire business out of one tab, using one login.

Founded in 2018, Tire Tutor is a Boston-based startup that has created the first true all-in-one Shop Management System for tire dealers. Our software seamlessly connects digital retail to in-store operations, empowering businesses to thrive in the competitive tire industry. Led by a team of former Car Gurus employees, we offer world-class products, including a modern POS system with integrated tire ordering and online scheduling, websites featuring service forms and e-commerce tire catalogs, B2B wholesale ordering software with real-time inventory management, and machine-learning-driven advertising.

Tire Tutor's products are designed to support independent businesses, optimize their supply chain, improve their online presence, and sell more tires and services.

We're looking for a Customer Success Manager who will own the entire post-onboarding customer lifecycle, building strong relationships to drive adoption, retention, and growth. This role blends strategic account management with outstanding customer service, ensuring our clients achieve their business goals and realize continuous value from our solutions. You'll collaborate across product, engineering, and sales teams to act as the voice of the customer and ensure a world-class experience.

Serve as the primary strategic advisor for customers post-implementation, ensuring they achieve long-term success

Manage the customer lifecycle, focusing on product adoption, retention, and identifying growth opportunities

Develop customer success plans to align with each customer's workflows, technical requirements, and business goals

Train clients on the Tire Tutor platform and guide them through the adoption of features and best practices

Collaborate cross-functionally with Product and Engineering to solve issues and deliver customer feedback

Track customer health, conduct regular business reviews, and maintain playbooks for engagement

2+ years of experience in Customer Success, Account Management, or related client-facing roles

Track record of owning client success by driving adoption, anticipating needs, and proactively solving problems

Strong technical aptitude—comfortable learning and explaining software systems, APIs, or integration

Ability to build trust and rapport with clients quickly and maintain strong relationships

Familiarity with CRM, project management, and collaboration tools (e.g., Hub Spot, Asana, Google Workspace, Slack)

Located in the Boston area and able to visit the office in Government Center 2-3 times per week

Direct ownership over the customer lifecycle and product adoption

Key role in the growth and success of a high-impact startup

Gain hands-on experience across software, customer success, and operations

$85,000 - $95,000 per year