Reggie Lewis Front Desk Assistant

Roxbury Community College (RCC) is a public institution of higher education offering associate degrees, certificate programs and lifelong learning opportunities to the Greater Boston community. The Department of Education recognized RCC as a Predominantly Black Institution (PBI) and as one of the top 100 community colleges in the country for student outcomes through the Postsecondary Success Recognition Program, making it the only community college in Massachusetts with these designations.

RCC offers 24 associate degree programs, 6 credit-based certificate programs, 13 non-credit professional certification programs, 30+ lifelong learning and fitness classes, and customized incumbent worker training programs. The college hosts hundreds of civic and community events at the Reggie Lewis Track and Athletic Center each year. RCC is committed to providing all learners with the academic and non-academic support required for degree completion and long-term success.

Roxbury Community College is guided by our six core values of Accountability, Equity, Excellence, Honesty, Integrity, and Respect. RCC is also an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions. The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act requires all institutes of higher education to disclose campus policy statements and crime statistics.

Our annual report is available at https://(Use the "Apply for this Job" box below). .

Department: Reggie Lewis Track & Athletic Center

Position Title: Reggie Lewis Front Desk Assistant

Developmental Focus
:

Apply & Contribute

Economic Mobility Pathway:Pathway 3 Business, Entrepreneurship & Professional Services

Location: On Campus, Reggie Lewis Track & Athletic Center

Number of Positions: 2

Recommended

Hours:

Weekday, on-campus coverage based on academic schedule and department needs

Maximum

Hours:

18.5 hours per week

Expected

Start Date:

September 21, 2026

The Reggie Lewis Front Desk Assistant supports the daily operations of the Reggie Lewis Track & Athletic Center and serves as a first point of contact for members, guests, and visitors. The student provides professional customer service, supports membership services and front-desk operations, assists with registrations and payment processing, responds to general questions, and helps maintain a welcoming, organized, and safe environment.

This Level II position develops applied experience in customer service, business operations, membership services, administrative systems, communication, and professional problem-solving.

• Greet visitors and provide routine directions and approved facility information from the on-campus front desk.
• Assist with sign-in, visitor logs, forms, telephone messages, and distribution of approved materials.
• Maintain an orderly reception area and organize front-desk supplies.
• Perform routine copying, scanning, filing, and data entry as assigned.
• Refer facility access, scheduling, payment, safety, or policy decisions to Reggie Lewis Center staff.
• Support weekday on-campus administrative coverage within the student's approved FWS schedule.
• Currently enrolled at Roxbury Community College for the  academic year.
• Have an active Federal Work-Study award and sufficient remaining FWS eligibility before beginning work.
• Maintain Satisfactory Academic Progress (SAP) in accordance with institutional and financial-aid requirements.
• Complete all required student-employment and payroll documentation before beginning work.
• Work only the approved FWS schedule and duties assigned by the designated RCC supervisor.

Required Qualifications

• Must meet the eligibility and enrollment requirements for the approved funding source (Federal Work-Study or Learn & Earn) and maintain eligibility throughout the placement period.
• Ability to communicate clearly and effectively with members, guests, visitors, and colleagues.
• Strong customer-service and interpersonal skills.
• Professional, courteous, and welcoming demeanor.
• Ability to operate basic office equipment, including telephones and computers.
• Ability to learn membership-management and payment-processing systems.
• Strong organizational skills, attention to detail, dependability, and punctuality.
• Ability to manage multiple responsibilities in a busy front-desk environment.
• Ability to remain calm,…