Customer Enablement Partner

Take a step forward and let Edenred surprise you.

Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.

We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.

Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.

Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.

We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.

Compensation : $90k-$95k / Yearly

Job Summary:

The Customer Enablement Partner (CEP) is responsible for driving customer outcomes, adoption, and engagement across a portfolio of clients. Partnering closely with Account Managers, the CEP leverages customer data, business insights, and industry best practices to help customers maximize the value of Edenred's solutions and achieve their organizational goals. Serving as a trusted advisor, the CEP provides consultative recommendations, supports executive business reviews, and coordinates cross-functional efforts to address customer needs and improve outcomes.

Essential Functions:

Duties and Responsibilities Customer Health & Analytics Monitor engagement metrics, platform utilization, and participation trends to identify risks and opportunities

Transform data into actionable insights and customer-focused recommendations

Track leading indicators and contribute to customer success metric development

Success Planning & Adoption Participate in developing and executing on customer success plans aligned to business objectives

Drive platform adoption and remove barriers to participant enrollment

Recommend best practices that increase engagement and program value

Track progress against customer goals and success metrics

Customer Engagement & Delivery Support business reviews with data-driven insights and adoption strategies

Coordinate complex, multi-stakeholder initiatives with strong attention to detail

Deliver high-quality QBRs and strategic recommendations Cross
- Functional Partnership Collaborate with Account Managers to support retention and growth strategies

Partner with Product, Operations, and other teams to improve customer outcomes

Contribute voice-of-customer feedback to drive product and service improvements

Coordinate client related cross functional action items and issues

Required Skills/Abilities:

Required Strong analytical skills with the ability to interpret customer data, identify trends, and develop actionable recommendations.

Excellent verbal, written, and presentation skills, including the ability to communicate insights effectively and present strategic recommendations to both customer and internal stakeholders.

Ability to build trusted customer relationships and drive platform adoption through a consultative approach that identifies and removes barriers to participant enrollment.

Ability to develop customer success plans, conduct business reviews, and align recommendations to customer objectives.

Proven project coordination and organizational skills, with strong attention to detail and the ability to manage initiatives and stakeholders simultaneously.

Demonstrated problem-solving and cross-functional collaboration skills, with the ability to coordinate actions and drive resolution across teams.

Proficiency with Microsoft Excel and the ability to quickly learn and utilize CRM, customer support, reporting, and customer success platforms.

Preferred:

Proficiency in Salesforce, Zendesk, Power BI, Tableau Understanding of customer adoption, engagement, retention or customer health methodologies in a SaaS environment

Familiarity with AI powered productivity, analytics or customer success tools

Education and Experience:

Required:

A minimum of 4 years of experience in a client facing customer service or support role Preferred:

Bachelor's degree in business, Communications, Marketing, Analytics, or related field.

An equivalent combination of education and experience will be considered.

Experience working with employee benefits, fintech, HR technology, or subscription based software solutions.

Experience supporting executive business reviews…