Customer Enablement Partner

Faites un pas en avant et laissez‑vous surprendre par Edenred. Chaque jour, nous fournissons des solutions innovantes pour améliorer la vie de millions de personnes, en connectant les employés, les entreprises et les commerçants dans le monde entier.

Nous savons qu'il y a des centaines de façons pour vous d'évoluer. Avec nous, vous développerez vos compétences dans un environnement multiculturel, stimulant et dynamique.

Osez rejoindre Edenred et prépare‑vous à vous épanouir dans une entreprise internationale qui vous offrira des opportunités infinies. La méritocratie fait partie de notre ADN.

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Nous nous engageons à prévenir toute forme de discrimination et à proposer à tous nos candidats des opportunités égales indépendamment de leur genre et expression de genre, handicap, origine, croyance religieuse et orientation sexuelle ou tout autre critère.

Compensation: $90k-$95k / Yearly

The Customer Enablement Partner (CEP) is responsible for driving customer outcomes, adoption, and engagement across a portfolio of clients. Partnering closely with Account Managers, the CEP leverages customer data, business insights, and industry best practices to help customers maximize the value of Edenred’s solutions and achieve their organizational goals. Serving as a trusted advisor, the CEP provides consultative recommendations, supports executive business reviews, and coordinates cross‑functional efforts to address customer needs and improve outcomes.

• Monitor engagement metrics, platform utilization, and participation trends to identify risks and opportunities
• Transform data into actionable insights and customer-focused recommendations
• Track leading indicators and contribute to customer success metric development

• Participate in developing and executing on customer success plans aligned to business objectives
• Drive platform adoption and remove barriers to participant enrollment
• Recommend best practices that increase engagement and program value
• Track progress against customer goals and success metrics

• Support business reviews with data‑driven insights and adoption strategies
• Coordinate complex, multi‑stakeholder initiatives with strong attention to detail
• Deliver high‑quality QBRs and strategic recommendations

• Collaborate with Account Managers to support retention and growth strategies
• Partner with Product, Operations, and other teams to improve customer outcomes
• Contribute voice‑of‑customer feedback to drive product and service improvements
• Coordinate client related cross functional action items and issues

• Strong analytical skills with the ability to interpret customer data, identify trends, and develop actionable recommendations
• Excellent verbal, written, and presentation skills, including the ability to communicate insights effectively and present strategic recommendations to both customer and internal stakeholders
• Ability to build trusted customer relationships and drive platform adoption through a consultative approach that identifies and removes barriers to participant enrollment
• Ability to develop customer success plans, conduct business reviews, and align recommendations to customer objectives
• Proven project coordination and organizational skills, with strong attention to detail and the ability to manage initiatives and stakeholders simultaneously
• Demonstrated problem‑solving and cross‑functional collaboration skills, with the ability to coordinate actions and drive…