Customer Success Manager - Onboarding Specialist

We are not hiring remotely for this position.

Experience Level: 2–4 years

We're looking for a proactive, detail-obsessed CSM to join our Boston team. You'll own a serious book of business and help customers get the most out of Wizer, from onboarding and training to building success plans and leading Business Reviews.

• Drive Relationships
  - Own customer relationships, identify risks early, and manage conversations with confidence.
• Monitor Health & Engagement
  - Track adoption, customer health, and usage trends and jump in early when you see a need.
• Dig In
  - When you hit something you don't know, you don't wait for someone to explain it. You Google it, test it, break it, and figure it out, then you actually understand it, not just work around it.
• Build Success Plans
  - Partner with customers to understand their goals and create actionable, measurable success plans.

• Organized, detail-oriented, and comfortable juggling multiple customers at once.
• 2–4 years of experience in a customer-facing role (CSM, account management, support, onboarding, etc.).
• You love working with people! Building relationships, solving problems, and helping others succeed.
• Genuinely comfortable with technical work, reports, integrations, email configs, and not intimidated by learning new tools.
• Strong communication skills and a positive, can-do attitude.
• Eager to grow your skills and make a meaningful impact in a growing startup.
• Bonus:
  Experience in SaaS, cybersecurity, or customer success tools.

• A fun, mission-driven team that actually enjoys working together
• Real ownership and trust from day one
• Big growth opportunities as we scale
• A chance to shape the future of the customer experience at Wizer

The ideal fit is someone who loves people, thrives on building relationships, and is excited to grow with a fast-paced startup!