Development Associate, Annual Programs

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4 days ago Requisition

Position Overview:

The Development Associate, Annual Programs serves as the lead staff member for the Museum Council young professional membership group and works closely with all members of the Annual Programs team to support essential administrative operations and donor service. Reporting to the Assistant Director, Annual Programs and under the direction of the Director, Annual Programs, the Associate plays a critical role in fostering the Museum's next generation of supporters and supports the team in creating a welcoming and engaging experience for all MFA donors.

Essential Functions

Museum Council
(approximately 60% of the role)

The Associate coordinates all aspects of the Museum Council program including membership enrollment and renewals, event programming, and communications.

Member renewals, recruitment, and service:

• Manage monthly renewal of Museum Council members and solicit strategic upgrades in consultation with Annual Programs colleagues to support participation growth.
• Serve as a resource to 250+ Museum Council member households, including fielding telephone and email requests in a timely and professional manner.
• Generate and send accurate and timely Museum Council acknowledgements.
• Ensure fulfillment of member cards and benefits.
• In collaboration with Development colleagues and Museum Council volunteers, identify and engage prospective members.
• In collaboration with colleagues in Communications, Annual Programs, and Membership, suggest and support strategies to recruit Museum Council members from general membership.
• Work closely with Annual Programs colleagues to successfully transition Museum Council members to the Patron Program.
• Maintain confidential donor records and files.
• In collaboration with Special Events and Annual Programs colleagues, execute events designed to bring Museum Council members closer to the Museum. Identify opportunities to improve the member experience and maximize budget.
• Track and respond to event RSVPs and ensure timely and accurate event communications.
• Collaborate with curators, volunteers, and speakers on event content, and oversee invitations.
• Attend all Museum Council events and serve as a welcoming presence.
• With support from the Assistant Director, Annual Programs, support the Museum Council Chair, Vice Chairs, and Steering Committee; collaborate to determine topics of discussion and new projects.
• Consult regularly with the Chair to maintain consistent and comprehensive communication about the program.
• Channel the enthusiasm of the Steering Committee volunteers to organize, attend, work the room, and improve events and other opportunities for member engagement.
• Collaborate with Committee to retain new members through welcome outreach and engagement.

Annual Programs Administrative Operations
(approximately 30% of the role):

• Generate, organize, proof, and execute weekly acknowledgments for Annual Programs donors
• Organize, proof, and execute other essential small-scale mailings and correspondence across Annual Programs, including monthly renewals, annual season announcement, prospect solicitations, stewardship outreach, and other projects.
• Serve as the Annual Programs team expert on digital membership cards. Provide timely, responsive, and professional service to all Annual Programs members, including assisting with digital membership cards and ticket reservations.
• Support maintenance of accurate data in Tessitura for all Annual Programs donors.
• Maintain the Annual Programs team calendar and schedule meetings.
• Support accurate calendar holds, event…