Part-Time Guest Experience Ambassador | View Boston

THE ROLE:

Part-Time Guest Experience Ambassador

LOCATION:

View Boston | Boston, MA

Legends Global is the premier partner to the world’s greatest live events, venues, and brands. We deliver a fully integrated suite of premium services through a white-label model that keeps our partners front and center — from feasibility and project development to sales, partnerships, hospitality, merchandise, venue management, and world-class content and booking. With a global network of more than 450 venues, hosting 20,000 events and welcoming 165 million guests annually, Legends Global brings unmatched scale, expertise, and connectivity to help our partners grow.

The Legends Global Way guides how we operate:
Align, Scale, Connect, Team, Win — shared success, repeatable systems, connected solutions, unstoppable teams, and wins that are earned every day.

The Part-Time Guest Service Ambassador is a dynamic and customer-focused role responsible for providing exceptional experience to all guests. This position involves ticket fulfillment, retail operations and assisting with our Magic Memories photo services. The ideal candidate will be passionate about guest service, possess excellent communication skills, and have a strong sales-oriented mindset.

• Ticket Fulfillment:
  Greet guests warmly and provide detailed information about ticket package options, pricing, and special promotions. Efficiently handle ticket sales, including online ticket purchase, and walk-up purchases. Operate a point-of-sale (POS) ticketing system, compute receipt totals and accurately deliver to guests. Assist guests with kiosk operation as needed. Handle cash, convert vouchers and/or credit card transactions, make change and issue receipts, valid tickets to guests.
  
  Accept and verify opening bank, process cash/credit cards from guests and record end of day receipts, prepare deposits for bank and validate deposit against ticketing system reports. Ensure accurate and timely issuance of tickets, providing clear instructions on entry procedures and observatory highlights. Handle cash, convert vouchers and/or credit card transactions, make change and issue receipts, valid tickets to guests.
  
  Inform guests of events, closings, restrictions, and any other information necessary to make an informed ticket buying decision. Address customer inquiries and resolve any ticket-related issues or concerns promptly and professionally.
• Retail Operations:
  Assist customers in the View shop, offering product knowledge and recommendations on merchandise, including souvenirs, apparel, books etc. Maintain a clean, organized, and visually appealing retail environment. Process sales transactions accurately using the point-of-sale (POS) system. Monitor inventory levels, restock shelves & displays, fridges, and report any shortages to the Operations Management team. Maintain inventory, merchandise placement, and accurate counts.
  
  Assist in end of month counting of retail inventory. Assist with visual merchandising to enhance the overall View Boston shopping experience.
• Magic Memories Photo
  
  Experience:
  
  Engage guests in the Magic Memories photo experience area, explaining our photo package options for a special offer. Capture high-quality photo prints for our guests, using the provided equipment and ensure their satisfaction with the print. Process photo orders, including printing and providing instructions on digital delivery, while ensuring quick and efficient service. Promote and upsell photo packages, increasing revenue through value-added services.
  
  Customer Service:
  Always provide exceptional customer service, ensuring positive and memorable experiences for all guests. Address and resolve…