Transit Navigator

Transit Navigator

Job Type: Full-Time, In-Office

Location: Boston, MA

Schedule: Monday – Friday, 8:30 AM – 5:00 PM

Pay Rate: $18.00 – $23.00 per hour

About Us

Absolute Staffing & Consulting Solutions is a woman, minority, and veteran-owned staffing and consulting firm based in Westminster, Maryland. We are committed to connecting talented professionals with meaningful employment opportunities while providing dependable staffing solutions to our clients. Our team works closely with both candidates and clients to support a positive experience throughout the recruitment and employment process.

About the Position

We are seeking a full-time, in-office Transit Navigator (Customer Service Representative) in Boston, MA. The Transit Navigator will work with leadership to provide clerical, administrative, and customer service support.

This position will assist customers with mobility-related services while handling incoming and outgoing phone calls, general clerical tasks, data entry, and other administrative responsibilities.

What We’re Looking For

• High school diploma or G.E.D. required
• College degree preferred
• At least 2 years of customer service experience
• At least 1 year of administrative experience in a professional environment
• Strong communication and customer service skills
• Professional and courteous demeanor
• Ability to establish and maintain effective working relationships with employees, agencies, customers, external partners, and the general public

What You’ll Do

• Provide comprehensive reception and phone coverage while maintaining a high level of professionalism
• Provide guidance, information, and support to visitors throughout their journey through the mobility process
• Follow up with Mobility Center customers by phone and email to explain eligibility, assist with trip planning, assist with eligibility for other appropriate services, and support other mobility needs as required
• Provide instruction to Mobility Center customers on the use of technology to access and utilize various mobility-related and support services
• Forward incoming calls to the appropriate person or department
• Attend to a variety of administrative details, including staying informed of department activities
• Promptly report complaints or unusual circumstances to management
• Check the fax machine regularly and deliver faxes to the appropriate person or department, with special attention to urgent faxes
• Ensure all staff and visitors are greeted in a pleasant and professional manner
• Provide excellent customer service while establishing and maintaining effective working relationships with employees, agencies, participants, external partners, and the general public
• Communicate professionally with all levels of management, both internally and externally
• Maintain regular attendance for assigned shifts in accordance with the attendance policy
• Adhere to all company-established protocols, procedures, and policies

Compensation & Benefits

Pay Rate: $18.00 – $23.00 per hour

Paid Time Off

• Generous PTO package
• Paid holiday schedule

Health Insurance

• Medical
• Dental
• Vision

Ancillary Benefits

• Short-term and long-term disability insurance
• Accidental Death & Dismemberment (AD&D) insurance
• Life insurance

Employee Assistance Program (EAP)

Support for emotional well-being, legal and financial matters, family and relationships, and work-life transitions.

Retirement

• 401(k) plan available
• Discretionary employer match based on company profitability

Equal Opportunity Employer

Our client is an equal opportunity employer. Our client considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, state, and federal law. If you are in need of accommodations, please contact Absolute Staffing.