Guest Service Coordinator

Guest Service Coordinator

Location: Downtown Boston, MA
Salary: $50,000 - $55,000 per year

Position Summary

CFS has partnered with a luxury hotel in seeking a friendly, professional Guest Service Coordinator to provide exceptional customer service and create a welcoming experience for every guest. This role is responsible for front desk operations, guest check-ins and check-outs, answering inquiries, and ensuring a high level of guest satisfaction.

Key Responsibilities

• Greet guests and provide a positive first impression.
• Complete guest check-in and check-out processes.
• Answer phone calls and assist with guest requests and inquiries.
• Provide information on property amenities, services, local dining, and attractions.
• Resolve guest concerns and follow up to ensure satisfaction.
• Assist with administrative and front desk duties as needed.

Qualifications

• At least 1 year of customer service experience; hotel front desk experience preferred.
• Strong communication and interpersonal skills.
• Proficiency with Microsoft Office;
  Opera experience is a plus.
• Excellent attention to detail and ability to multitask in a fast-paced environment.
• Professional, reliable, and team-oriented attitude.
• Valid driver's license and clean driving record required.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.