Operations Coordinator

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As one of the largest community health centers in the country, Neighbor Health is proud to serve the greater Boston area with a strong commitment to the health and well‑being of our patients and communities.

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Full time

Dental

1601 Washington Street

Neighbor Health is seeking an experienced individual to serve as Operations Coordinator in the Dental department. Under the supervision of the Administrative Director the Operations Coordinator will perform a variety of administrative and practice management functions that support the daily operations of the Dental department. The coordinator will work with providers, dental supervisors and other staff to create excellent patient experience.

Responsibilities include but are not limited to: template management, referral processing and tracking, schedule management, dental estimate creation, insurance/benefit plan verification and prior‑authorization submissions. The coordinator will be responsible for all incoming calls not related to basic scheduling, and tasks associated with cancellations due to provider absence or clinic closures.

The Operations Coordinator will work with providers, dental supervisors and other staff to create excellent patient experience. Responsibilities include but are not limited to: template management, referral processing and tracking, schedule management, dental estimate creation, insurance/benefit plan verification and prior‑authorization submissions.

• Manage the providers schedule templates in Epic, which includes opening/closing, and editing individual provider schedules
• Ensure timely checking-in and checking-out of all patients

• Manages the department’s outgoing and incoming referrals as instructed by providers, this includes scheduling appointments, submitting supporting documents, and patient outreach, as well as work queue management
• Monitors the department’s referral report, submits prior authorization requests. Participates in the tracking of high-risk patients

• Assists with patient flow and waiting room management
• Coordinates the department recall/waiting list

• Performs a wide range of clerical and administrative duties to support the department’s daily operations. Tasks include but are not limited to: copying, filing, faxing, correspondence, and responding to record and imaging requests from external providers
• Coordinates and supports tasks associated with department’s performance improvement projects and compliance with regulatory requirements. Supports onboarding of Boston University Dental Residents, as needed
• Handle all incoming calls that Patient Access Coordinators (PACs) cannot address and support front desk duties such as scheduling and phone handling when needed
• Verifies dental plans, benefits and coverage specific to patients’ treatment plan through various dental portals (Denta Quest, Delta Dental, etc.). Advises patients about out‑of‑pocket expenses and payment plan options
• Coordinates care for patients who need prior authorization for treatment plan
• Answer patient questions related to insurance, claims, and billing
• Maintain accurate patient insurance records and documentation
• Create patient estimate plans, as needed

• High School Diploma or G.E.D.
• Preferred:
  • Prior work experience in a health care setting (call handling, scheduling, customer service) preferably in a dental clinic
  • Bilingual skills
• Working knowledge of insurance verification processes
• Strong interpersonal and communication skills, with the ability to build rapport across diverse teams.
• Dem…