Principal Researcher

Principal Experience Researcher

Schneider Electric’s purpose is to empower all to make the most of our energy and resources, bridging progress and sustainability for all. At Schneider, we call this Life Is On.

We are driving digital transformation by integrating the most advanced energy and automation technologies. We connect products, control platforms, software, and services throughout the lifecycle of our customers' activities to the cloud for integrated management of residential housing, commercial buildings, data centres, infrastructures, and industry.

Schneider Electric is seeking a design professional with expertise in user experience design research. This individual will report to the digital design director of North America within the global design organization. The team is fast‑growing and aims to scale its efforts through systems and collaboration. We create consistent, enjoyable, and memorable experiences with meaningful outcomes around sustainability, decarbonization, and optimizing renewable energy.

This role will be responsible for discovering and deeply understanding the future of Schneider Electric’s digital energy and asset optimization software and services. The principal experience researcher will collaborate with other UX design professionals, product owners, developers, and data scientists to discover unmet user needs and future product opportunities. The role defines and executes research strategies with customers and product users across the customer journey, informs digital experience and service opportunities, and prioritizes competing business interests.

It requires keeping the user at the core of decision‑making within Schneider Electric’s complex ecosystem. Successful candidates will have a robust toolkit to coalesce stakeholders, structure appropriate methods, and champion external perspectives in both exploratory and evaluative research.

For this U.S.–based position, the expected compensation range is $155,000–$179,000 per year, which includes base pay and short‑term incentive.

Benefits include medical (with member reward points), dental, vision, basic life insurance, Benefit Bucks (credits to apply toward your benefits), flexible work arrangements, paid family leave, 401(k) with match, well‑being and recognition programs, 12 holidays per year, 15 days of paid time off per year (pro‑rated in the first year of employment), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits.

User‑centered design. Apply different tools and methodologies required for the problem, timing, and context. Be transparent and mentor colleagues across stages of the design process.

Exploration and curiosity. Prepare and lead research efforts aligning teams and converging on a common product and service vision. Include others and motivate with curiosity, a constant interest to learn, and default to doing.

Culture and advocacy. Be a representative of design and user advocate within Schneider Electric. Promote our digital ecosystem, strengthen the brand, and form a unified experience.

Systems thinking. Expand and adjust perspectives to understand the problem space. Empathize with users and colleagues and appreciate a diversity of inputs.

Data driven. Know how to use and analyze qualitative and quantitative data in decision‑making. Design interactions that empower users with information and collect data as a natural part of the experience.

• 12 years of experience as a designer
• Bachelor’s degree in a design field, human‑computer interaction, fine arts, or equivalent experience
• Examples of regular collaboration across business functions
• Strong research portfolio that demonstrates user‑centered design approach & process, systems thinking, emotive storytelling, and delivered user & business insights
• Experience creating design research plans, executing, synthesizing, and communicating findings in relation to desired business outcomes and experience quality
• Demonstrated abilities in interviewing, on‑site ethnography, and activity‑based methods such as content mapping, card sorting, and prototype feedback
• Exceptional abilities to…