Senior Associate, Service Designer; Gen AI

KPMG US – Senior Associate Service Designer (Gen AI Experience) – Full‑time, Hybrid.

• Conduct holistic research to understand the needs and behaviors of customers and employees, mapping the complete service ecosystem and its actors.
• Design end‑to‑end service blueprints and multi‑channel journey maps that orchestrate front‑stage and back‑stage processes for seamless delivery.
• Translate strategic insights and user needs into tangible service concepts, aligning technology, business processes, and human interactions to deliver value.
• Facilitate collaborative design‑thinking sessions with cross‑functional stakeholders to co‑create, visualize, and improve new and existing services.
• Develop and test service prototypes through pilots and simulations, gathering feedback to refine the model and ensure desirability, viability, and feasibility before implementation.
• Act with integrity, professionalism, and personal responsibility to uphold KPMG’s respectful and courteous work environment.

• Minimum three years of recent professional experience and strong command of service design principles.
• Bachelor’s degree from an accredited college or university.
• Knowledge of generative AI technologies and their applications; portfolio with GenAI work is a significant plus.
• Excellent communication and interpersonal skills for effective collaboration.
• Demonstrated ability to think critically and devise solutions for complex problems.
• Experience contributing to an Agile design and development environment.
• Applicants must be authorized to work in the U.S. without required employment‑based visa sponsorship; KPMG will not sponsor.

KPMG is an equal‑opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable laws.