Lead Product Designer, AI & Analytics

Lead Product Designer, AI & Analytics

Design Boston, MA

At Klaviyo, we value the unique backgrounds, experiences, and perspectives each person brings to our workplace. We believe everyone deserves a fair shot at success and appreciate the experiences beyond the traditional job requirements. If you’re a close but not exact match, we hope you’ll still consider applying.

At Klaviyo, we’re building a platform that helps businesses create and deliver personalized customer experiences at scale, powered by first‑party data. We’re looking for product designers to simplify complex systems, improve usability, and design experiences that help customers move faster and make better decisions.

We’re seeking a Lead Product Designer to join our growing design organization. As a senior individual contributor, you’ll set design direction, shape product strategy, and drive high‑quality user experiences. You’ll collaborate closely with Product Managers, Engineers, and Researchers to bring bold ideas to life and ensure that what we design is functional, fast, intuitive, and inspiring.

This role requires someone excited to tackle ambitious design challenges, mentor others on the team, and leverage design to drive meaningful business outcomes.

• Partner with cross‑functional teams to prioritize, ship, and deliver measurable design projects.
• Lead and coordinate multiple complex initiatives simultaneously.
• Create design flows, prototypes, sketches, and polished UI.
• Facilitate design critiques and provide constructive feedback as a design leader.
• Drive process improvements across the design lifecycle.
• Transform workflows by centering AI, building smarter systems and ways of working from the ground up.
• Adapt the design process to support cross‑functional problem solving.
• Contribute to design culture and team growth, including interviewing and mentoring.

• 8+ years of professional product design experience.
• A strong portfolio that demonstrates end‑to‑end design work—from defining problems and audiences through product adoption and iteration.
• Experience driving product growth through experimentation, data‑informed design, and continuous iteration.
• An interest in AI with prior experimentation in work or personal projects, and a desire to explore new AI tools and workflows responsibly.
• Ability to collaborate effectively in a fast‑paced environment and bring cross‑functional teams together.
• A systems‑thinking mindset, able to identify and design for common components and scalable patterns.
• Comfort taking a unique or even unpopular perspective and facilitating productive discussions toward alignment.
• A growth mindset, adaptability, and strong problem‑solving skills.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.

Klaviyo is committed to a policy of equal opportunity and non‑discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.