Principal Researcher

Principal Experience Researcher

Schneider Electric's purpose is to empower all to make the most of our energy and resources, bridging progress and sustainability for all. At Schneider, we call this Life Is On. We are driving digital transformation by integrating the most advanced energy and automation technologies. We connect products, control platforms, software, and services throughout the lifecycle of our customers' activities to the cloud for integrated management of residential housing, commercial buildings, data centers, infrastructures, and industry.

Schneider Electric is seeking a design professional with expertise in user experience design research. This individual will report to the digital design director of North America within the global design organization. The team is fast growing and want to do so healthily. Our mission to oversee digital design across Schneider Electric, infuse design culture into the company, and scale these efforts through systems and collaboration.

We create consistent, enjoyable, and memorable experiences with meaningful outcomes around sustainability, decarbonization, and optimizing the switch renewable energy. This is design work with a purpose. This role will be responsible for discovering and deeply understanding the future of Schneider Electric's digital energy and asset optimization software and services. The Principal Experience Researcher will collaborate with other user experience design professionals, product owners, developers, and data scientists, to discover unmet user needs and future product opportunities.

This individual will define and execute research strategies with customers and product users across the customer journey. They will inform digital experience and service opportunities and the priority of competing business interests. This role requires consistently keeping the user at the core of decision making within Schneider Electric's complex ecosystem. Successful candidates will have a robust toolset to coalesce stakeholders, structure appropriate methods, and champion external perspectives in both exploratory and evaluative research.

This job is for you:

• More than 12 years of experience as a designer
• Bachelor's degree in a design field, human-computer interaction, fine arts, or equivalent experience
• Examples of regular collaboration across business functions
• Strong research portfolio that demonstrates user-centered design approach & process, systems thinking, emphatic storytelling, and delivered user & business insights
• Experience creating design research plans, executing, synthesizing, and communicating findings in relation to desired business outcomes and experience quality
• Demonstrated abilities in interviewing, on-site ethnography, and activity-based methods such as content mapping, card sorting, and prototype feedback
• Exceptional abilities to communicate complex information in written, visual, and verbal forms
• Customer-facing experience facilitating workshops with subject matter experts and business leaders
• Flexibility and comfort with ambiguity, ill-defined problem spaces, and highly complex domains & organizations
• Fluent written and spoken English

And even better:

• Master's degree in human-computer interaction, psychology, design strategy
• Experience working with enterprise or industrial software products
• Familiarity with Figma & Figjam, Dovetail, Maze design tools
• Documenting best practices, building research playbooks, and mentoring others
• Engagement in design communities and building design culture

Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play.

It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today!