USER Services Assistant, University Libraries Boston, MA

USER SERVICES ASSISTANT, University Libraries Category Job  Location

BOSTON, MA, United States

1/29/2026

Grade 23

$20.00

$27.00

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, training and internal pay comparison. The above hiring range represents the University s good faith and reasonable estimate of the range of possible compensation at the time of posting.

Full-Time/Regular

The Boston University Libraries seeks a User Services Assistant who can deliver responsive customer service to the University and extended visitor communities. Providing access to library services, resources, collections, and equipment at one or more of the libraries’ service points, the User Services Assistant actively listens to questions and requests from the user community, interprets policies and procedures, and provides referrals to the libraries  services and resources to address patron needs.

This position would work the following hours:

• East Campus (Evening) – Eligible for shift differential
  • Academic year schedule:
    Sunday-Thursday 3:15 PM-11:15 PM (Pardee Management Library)
  • Summer schedule:
    Sunday-Thursday 3:15 PM-11:15 PM (Pardee Management Library)

A resume and cover letter are required to be considered. This position will remain open until filled.

Responsibilities

• Interacts with faculty, students, and other patrons concerning all circulation functions including loans of library materials, reserve items, finding resources at consortial libraries, resolving issues about fines and missing items, and assistance with requesting materials through interlibrary loan or digitization. Answers questions about access to materials, demonstrates how to find library resources such as journal articles, and refers patron to the appropriate librarians for consultations and in-depth research support.
  
  Routes visitors and additional members of the user community to appropriate borrowing privileges.
• Completes activities such as book searching, shelving, collecting statistics, handling financial transactions, sorting & delivering library materials and identifying opportunities for service improvements. Performs some processing of materials for stacks or reserves and works with staff to resolve problems, correct errors, and maintain the physical condition of collections or records within the library services platform (Alma). Participates in the pick-up, sorting, delivery, check-in & return of materials between library units on the Charles River Campus.
• Assists in the supervision and training of student employees at the branch. Guides student employees, assigns them work, and assists student employees as needed
• Assists with special projects such as stacks maintenance, storage retrieval, shelf-reading, resolution of issues such as lost/missing items, delivery of mail within the branch or tracking of statistics.

• 1-3 years of relevant experience.

Working at Boston University Libraries
Boston University Libraries is a learning organization that supports BU librarians, archivists, and information and subject specialists seeking and sharing knowledge, practices, and perspectives that advance library collections services, and their own professional development. In a collaborative, supportive, and engaging work environment, BU Libraries expert staff assist multidisciplinary research and exploration, build distinctive collections and archives of enduring research value, and empower users to thrive amid an ever-changing information environment.

Located in the heart of Boston, the BU Libraries are embedded in numerous vibrant regional and national library and information specialist networks. The BU Libraries are active members within the Boston Library Consortium (BLC), the Association of Research Libraries (ARL), the Northeast Research Libraries Consortium (NERL), Hathi Trust, Archives Space, and the Coalition for Networked Information (CNI), and library staff at BU serve as engaged…