Student Success Manager; Temporary

Overview

PROGRAM

DESCRIPTION:

The  Program is one of Northeastern’s signature first-year experiences and embodies the university’s experiential approach to education. Launched in 2007, the  Program is rooted in our core belief that Northeastern students are curious, adaptable, and agile as they explore the world around them.

About

The Opportunity:

The  Program provides a rigorous academic experience intertwined with unique cultural and social opportunities outside of the classroom. Supported by a robust professional network, this one-semester experience helps students grow as global citizens and fine-tune the skills they need for the future. Students admitted to the  Program study abroad in their first semester with other Northeastern first-year students at the  location of their choice and begin studies on the Boston campus in the spring.

Partner universities provide academic courses while Northeastern staff provide on-site leadership and support services.

Balancing responsibilities between Northeastern and the host institution, the Global Student Success Manager (SSM) ensures students have a cohesive, supportive, and culturally enriching experience, with open communication and alignment to the standards and values of both institutions. The SSM collaborates to support student safety and wellbeing and contributes to the development and success of students and the program. Responsibilities may vary based on site placement, student needs, partners, and Student Life initiatives.

The Student Success Manager (SSM) role is a temporary full-time, benefits-eligible position (July to December) requiring the person to live on-site with students for at least four months at an  location. International housing is provided. The SSM is expected to attend two or more weeks of on-campus training in Boston in July; housing and travel are covered by Northeastern for this period.

The SSM supervises a full-time team of Global Student Success Coordinators living on site. Non-traditional work hours may be required during the term.

• Attend a mandatory 2–3 week training program on campus in Boston, with online training before and after departure
• Lead or co-lead small group sessions for the assigned site team (with guidance)
• Participate in pre-departure student orientation activities
• Participate in evening and weekend social activities

• Live on-site at the assigned housing location and act as the primary point of contact for students and staff while overseeing safety and security during emergencies and other incidents. Serve as part of a 24/7 on-call rotation
• Supervise, support, and evaluate a team of Student Success Coordinators in all aspects of their professional development
• Serve as a liaison with staff and faculty from the host institution, Student Life, and GEO Central staff; serve as the point of contact for conduct, health, and wellness concerns
• Work in partnership with the GEO site lead to manage and track quality and diversity of academic, social, and cultural programs
• Encourage student academic success, respond to concerns, and connect students to on-site and Boston-based academic, medical, and mental health resources
• Oversee student conduct process
• Work non-traditional hours as needed, including evenings and weekends, to support student programming and wellbeing
• Collaborate with both institutions to co-design orientation, cultural immersion, and academic support programs that integrate Northeastern’s values with the host institution’s resources

• Typically require a bachelor’s degree and three to five years of demonstrated student life or higher education experience in residence life or student affairs; a master’s degree is preferred
• Experience supervising or leading teams
• Experience living, working, or studying abroad, or demonstrated equivalent experience
• Experience working with high school or undergraduate students in counseling, residence life, student affairs, or related roles
• Experience with crisis management, mediation, and conflict resolution
• Ability to navigate fast-paced environments, ambiguity, and diverse interests
• Proven ability to coordinate and…