USER Services Assistant, University Libraries

User Services Assistant, University Libraries

This position is located in Boston, MA.
Position type
:
Full-Time/Regular.
Salary range
: $20.00–$23.00 per hour (subject to final determination).

The Boston University Libraries seeks a User Services Assistant who can deliver responsive customer service to the university and extended visitor communities. The assistant will provide access to library services, resources, collections, and equipment at one or more service points, actively listen to questions and requests, interpret policies and procedures, and provide referrals to appropriate resources.

• East Campus (Evening) – Eligible for shift differential
• Academic year schedule:
  Sunday–Thursday 3:15 PM–11:15 PM (Pardee Management Library)
• Summer schedule:
  Sunday–Thursday 3:15 PM–11:15 PM (Pardee Management Library)

• Interact with faculty, students, and patrons concerning all circulation functions including loans, reserve items, finding resources at consortial libraries, resolving fines and missing items, and assisting with interlibrary loan or digitization requests.
• Answer questions about access to materials, demonstrate how to find library resources, and refer patrons to appropriate librarians for consultations and in‑depth research support.
• Complete activities such as book searching, shelving, collecting statistics, handling financial transactions, sorting and delivering library materials, and identifying opportunities for service improvement.
• Assist in supervising and training student employees and participate in special projects such as stacks maintenance, storage retrieval, shelf‑reading, and mail delivery.

• Bachelor's degree
• 1–3 years of relevant experience

Working at Boston University Libraries – Boston University Libraries is a learning organization that supports librarians, archivists, and information specialists.

We are an equal‑opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy‑related condition, or marital or veteran status. We are a VEVRAA Federal Contractor.