Principal Learning and Adoption Lead

Role Overview

The Learning and Adoption Lead is responsible for delivering highly customized, role‑based training programs and adoption‑related services for PTC’s PLM, CAD, and ALM solutions with measurable adoption outcomes. This role emphasizes training leadership, including scoping, development, and delivery of tailored learning experiences for Windchill, Codebeamer, Creo, and other PTC products, as well as advanced training methodologies such as Train‑the‑Trainer (TTT). The individual ensures customers achieve full adoption and value realization through effective education strategies.

• Build the enterprise learning architecture for multi‑program transformations (e.g., PLM, CAD, ALM, digital thread) aligned to business outcomes and sponsor priorities.
• Design, develop, and lead custom role‑based training programs for Windchill, Codebeamer, Creo, and other PTC solutions.
• Implement advanced training methodologies, including Train‑the‑Trainer (TTT) programs, to scale adoption across customer organizations.
• Collaborate with OCM Lead to deliver learning and adoption services with a strong emphasis on education and enablement for PLM, CAD, and ALM solutions.
• Create and maintain comprehensive training materials, guides, and curricula tailored to customer roles and business processes.
• Collaborate with customers’ leadership and end users to assess training needs and ensure alignment with adoption objectives.
• Develop metrics to measure training effectiveness, user engagement, and knowledge retention, integrating these into adoption reporting dashboards.
• Mentor internal and external trainers to ensure consistent delivery quality and adherence to best practices.
• Partner with product teams to incorporate new features and updates into training programs promptly.
• Support marketing and sales teams by providing training‑related collateral and participating in customer success initiatives.
• Continuously improve training strategies based on feedback and evolving customer requirements.

• Approximately 10 years of experience in training design and delivery for enterprise systems, with strong proficiency in PLM solutions.
• Instructional design, learning engineering, performance support, micro‑learning, and scenario‑based practice; accessible & inclusive design.
• Proven expertise in creating and executing role‑based training programs and TTT initiatives.
• Experience applying OCM methodologies to complement training and adoption strategies.
• Excellent communication, facilitation, and presentation skills.
• Experience with e‑learning platforms and digital adoption tools (e.g., Viva Learning, Cornerstone, Workday Learning).
• Proven experience with at least one of PTC software solutions such as Windchill, Creo, or Codebeamer.
• US Citizenship is required — this role supports federal aerospace & defense programs involving classified and classified‑controlled information.
• Ability to travel up to 30% of the time.

• Customers successfully complete custom role‑based training programs and demonstrate proficiency in PTC solutions.
• Positive feedback and measurable improvements in adoption metrics following learning and adoption initiatives.
• Learning and adoption programs are scalable, repeatable, and aligned with customer business objectives.
• Customers leverage TTT programs to sustain adoption internally.
• Expanded use of PTC solutions driven by effective education and enablement strategies.

The anticipated total compensation for this position is between $109,200 and $162,000, encompassing both base salary and on‑target incentive compensation. Eligible employees may also become PTC shareholders through the Employee Share Purchase Program. Benefits include medical, dental, vision insurance, paid time off and sick leave, tuition reimbursement, 401(k) with employer match, flexible spending accounts, life insurance, disability coverage, and, for office‑assigned employees, a generous commuter subsidy.

All total rewards and benefits programs are subject to plan eligibility and other terms and conditions.

Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

An employer who violates this law shall be subject to criminal penalties and civil liability.