Head of Global Digital Patient Services

Job Description

Takeda is a global, values-based, R&D-driven biopharmaceutical leader committed to bringing better health and a brighter future to people worldwide. Our passion and pursuit of potentially life-changing treatments for patients are deeply rooted in over 240 years of heritage.

The Head of Global Digital Patient Services spearheads digital strategies across Takeda’s patient services, focusing on an innovative and holistic approach to patient engagement. This role is pivotal in enhancing the entire spectrum of digital patient experiences, with core focus on US and other key international markets.

The role owns the patient services platform roadmap and day-to-day governance across key platforms (Salesforce), including contract and SOW oversight and SLA/KPI management to ensure reliable, compliant performance and continuous improvement. In addition, the role maximizes platform utilization by driving adoption, enablement, and reuse across US brands and other key markets and optimizes configuration, data and analytics, and integrations to unlock underused capabilities, reduce redundant builds, and accelerate time-to-value.

The Head of Global Digital Patient Services serves as a strategic business partner to the USBU & IBU Patient Engagement organization, aligning platform and digital priorities to business outcomes, setting a shared technology and data strategy, managing expectations through transparent roadmaps and governance, and ensuring accountable, on-time program delivery.

• Develop digital patient services strategy and initiatives that deepen patient engagement, leveraging Takeda's digital HUB services to support patients throughout their healthcare journey.
• Implement cutting‑edge digital tools and analytics to support patient service team to identify unmet needs and connect with patients more effectively, facilitating earlier interventions and treatment management support.
• User experience excellence:
  Drive the design and continuous improvement of platforms, ensuring accessibility, ease of use and high‑quality interactions, with strong focus on building and leveraging AI/Agent capabilities.
• Digital ecosystem management:
  Work closely with digital health product and platform teams to deliver end‑to‑end and integrated digital patient experiences, aligning with the patient’s needs and Takeda’s therapeutic areas.
• Patient data insights:
  Utilize data to gain insights into patient behaviours, optimise digital strategies to meet their expectations and improve engagement.
• Omnichannel engagement platforms:
  Develop and manage diverse digital channels that facilitate a comprehensive and integrated patient experience.
• Cross‑functional leadership:
  Work across functions to unify patient engagement efforts, ensuring a consistent and supportive digital journey for all stakeholders.
• Quality and regulatory adherence:
  Maintain the highest standards of digital experience quality, ensuring all initiatives are compliant with relevant healthcare regulations.
• Outreach and patient acquisition:
  Innovate in digital outreach techniques to enhance patient finding and acquisition strategies, using digital analytics to inform outreach efforts.

• Vision and Strategy:
  Develop a clear vision for the digital transformation of the company and articulate a compelling strategy that aligns with the overall business objectives.
• Business Alignment:
  Ensure that the data, digital and technology strategy is closely aligned with the company’s business goals and objectives.
• Communication:
  Effectively communicate the data, digital and technology strategy to all levels of the organization.
• Influencing Others:
  Influence and inspire key stakeholders to embrace the digital transformation journey.
• Managing Change:
  Lead change management efforts to ensure smooth adoption and implementation of new technologies and processes.

• Experience driving change in processes and organisations while maintaining working relationships with key business customers.
• Understanding risk management with the ability to identify, analyse, track, manage and resolve risk issues that impact projects.

• Internal Relationships:
  Engage…