BOS Station Trainer

Classroom & OJT Trainer

Are you ready to take flight in a dynamic and fast‑paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple: "To provide the aviation industry with consistent and tailor‑made solutions around the globe, for a better customer experience." We believe that our people are what differentiates us from our competition.

At Swissport, we are driven by our core values of Show You Care, Do the Right Things, and Win as a Team.

• Deliver detailed training in various formats such as instructor and virtual instructor‑led training, e‑learning, self‑directed training, on‑the‑job training, and relevant training materials.
• Deliver and oversee detailed practical Classroom & OJT including final assessment and sign‑off as required.
• Follow Swissport Corporate and NOAM Training Policy and Procedures and operate any equipment following Swissport Safe Systems of Work (SSOW) or Standard Operating Procedures (SOP).
• Actively monitor and promote best practices across the station.
• Implement internal quality assurance activities including operational audits.
• Continuously assess training at the station to ensure that staff are competent and confident to carry out their specific duties.
• Maintain regular and effective communication and strong working relationships with subject matter experts (SMEs) to ensure training relevance.
• Act as a role model and display best practice behavior and procedures.
• Provide objective feedback and coaching to improve the performance and behavior of others.
• Report all training activity through recognized methods to ensure accurate tracking of training data.
• Support nearby stations as needed.
• Forecast & plan for new hire and recurrent training needs, coordinating with Regional Training Managers, local HR, and Operations teams.
• Deliver and facilitate initial and recurrent training in accordance with global and local standards.
• Administer required examinations and/or reports for training programs to maintain compliance.
• Assist with New Hire tracking to ensure a smooth transition to operations.
• Assist with on‑the‑job coaching program for designated area/functions and act as tier one support for local certified coaches.
• Maintain currency in the operation.

• Minimum 1 year of industry experience in airline operations.
• High School Diploma or equivalent; additional experience demonstrating ability to resolve complex problems, foster positive relationships with multiple stakeholders, and balance competing priorities.
• Ability to travel up to 10%, including throughout the United States and Canada.
• Ability to pass security clearance and possess a valid driver’s license.
• Strong communication skills and ability to influence without authority.
• Working knowledge of Microsoft Office Suite.
• Customer service oriented.
• Flexibility to work various shifts to accommodate training demands during off‑peak hours.
• Ideal candidate will also have demonstrated knowledge of adult learning processes, instructional design techniques, and evaluation methodologies.
• Ability to work in a fast‑paced, challenging, and changing environment.
• Ability to create and deliver dynamic presentations, slide decks, and training materials.

• 401(k)
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Full‑time position.

Schedule:

Full time – Morning, Afternoon, Evening (including weekends). Shifts start as early as 6 am. Age Requirement:
Must be 18 years or older.

Location:

Medford, MA.