Learning Facilitator, OMAIB, Questrom School of Business

Learning Facilitator, Omaib, Questrom School Of Business

Boston, MA, United States

The AIB curriculum is structured across four rigorous graduate modules ("Mods"), each providing 8 graduate credits, a non-credit orientation module (Mod
0), and an optional bootcamp experience:

Bootcamp

Mod 0: AIB Launch

Mod 1: Foundations – Minimal Fluency in Responsible AI in Business

Mod 2: Improvement – Redesigning Business Processes and Workflows

Mod 3: Innovation – Creating New Sources of Value with AI

Mod 4: Governance – Accountability, Ethics, and Sustainable AI Strategy

We are currently seeking a Learning Coach to support the Bootcamp, Mod 0, and Mod 1 learner experiences. This role is central to delivering a high-quality, student-centered online learning experience and represents a reimagined approach to learner support in an AI-enabled educational environment. The Learning Coach serves as a guide, coach, and strategic thought partner who helps learners develop critical thinking, responsible AI practices, and executive-level judgment.

The Learning Coach will work closely with learners, faculty, instructional designers, and student success professionals to support course delivery, learner engagement, feedback, and continuous improvement across the program experience.

This is a minimum one-year appointment with the opportunity for extension based on successful performance and program needs.

In the AIB program, the role of the "human" coach evolves beyond traditional teaching support and facilitation responsibilities. The Learning Coach helps learners navigate the cognitive, strategic, ethical, and professional dimensions of working with AI.

Support learners in developing discernment around:

When and how to appropriately use AI tools

Critically evaluating and interrogating AI-generated outputs

Recognizing bias, hallucinations, and limitations in AI systems

Avoiding cognitive over-reliance on AI technologies

Developing responsible and effective AI-enabled workflows

Guide learners in strengthening strategic and executive-level thinking by:

Challenging superficial reasoning and assumptions

Introducing contextual nuance and business judgment

Encouraging deeper analysis and synthesis

Facilitating complex problem-solving discussions

Modeling effective decision-making in ambiguous environments

Reinforce principles of responsible AI and professional integrity by:

Supporting ethical reasoning and accountability

Modeling responsible AI-enabled leadership

Addressing governance, fairness, and bias considerations

Intervening thoughtfully in ambiguous ethical situations

Support learners as emerging AI-enabled business leaders by:

Encouraging confidence and professional growth

Supporting executive communication and collaboration skills

Helping learners connect course concepts to real-world leadership challenges

Reinforcing professional norms and leadership behaviors in a global environment

Reporting to AIB Program Leadership, the Learning Coach will partner closely with faculty and program teams to deliver an engaging, rigorous, and student-centered learning experience. Responsibilities include, but are not limited to, the following:

Provide timely academic support to a large and globally distributed student population.

Respond to learner questions and concerns in alignment with Questrom's student-centered culture.

Hold regular online office hours for individual learners and teams.

Participate in and/or lead module-wide workshops and support sessions as needed.

Monitor and engage in learner discussion forums and collaborative learning spaces.

Support learners in effectively and responsibly using AI tools within coursework and business contexts.

Encourage higher-order thinking, strategic reasoning, and reflective learning practices.

Propose and implement initiatives to enhance learner engagement and the overall student experience.

Collaborate with faculty and program teams to ensure effective course delivery.

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