Program Manager, Study Abroad

Program Manager – BUSA

The Program Manager is responsible for informing, advising, admitting, and retaining BUSA applicants. They serve as the primary contact and source of information for each program, addressing issues related to program features, prerequisites, admissions decisions, pre‑departure information, and liaison with sites. They also participate in recruiting initiatives.

• Primary Contact & Admissions Management – Serve as the primary contact and source of information for a portfolio of study abroad programs. Manage admissions processes, including advising, application review, admissions decisions, and enrollment retention. Advise students on all aspects of program; conduct individual advising meetings and facilitate program information sessions as needed. (30%)
• Post‑Acceptance Process Coordination – Coordinate post‑acceptance process: communicate regularly with accepted students, prepare program‑specific informational and pre‑departure materials, provide detailed immigration requirements and instructions, conduct pre‑departure and re‑entry programming, and assist with program evaluations. Stay current with country‑specific visa regulations; provide accurate guidance and assist with visa processing. Maintain, manage and track written communication with program participants. (30%)
• Pre‑Departure Materials Management – Manage and maintain Pre‑departure Pages for all programs in the portfolio, ensuring accurate updates each semester. Review Pre‑departure pages and In‑Country Guides with site staff to keep information consistent. Collaborate with colleagues to update all program materials (website, one‑sheets, brochures, outgoing email communications, etc.). (15%)
• Enrollment & Issue Communication – Communicate regularly with Assistant Director, Enrollment Services, and program sites about enrollment numbers, admissions, and pre‑departure. Elevate student, parent, or program issues as appropriate. Address disciplinary or disability issues with students. (10%)
• Program Development & Project Support – Assist with projects/issues in academics, program development, health & safety, finance and operations. Communicate with advisors and colleagues in other departments as needed. (10%)
• Recruitment & Representation – Maintain familiarity with BUSA programs, facilitate advising sessions, staff walk‑in hours, and participate in recruiting initiatives (Family Weekend, Study Abroad Expos, open houses). Represent BUSA at study abroad fairs, coordinate pre‑visit planning, and complete recruiting reports. (5%)

• Bachelor's Degree in education or related field;
  Master’s preferred.
• Minimum of three years of experience in higher education with emphasis on study abroad admissions.
• Knowledge of a second language and international experience abroad strongly preferred.
• Excellent Microsoft Office skills and database applications;
  Word Press experience preferred.
• Excellent public speaking, presentation, and writing skills; managerial, organizational, and administrative skills; high level of self‑sufficiency; personal and professional knowledge of international education and BU study abroad programs; knowledge of a second language.
• Strong interpersonal skills.
• Ability to balance competing priorities and manage work cycles tied to the admissions calendar, including intense work periods.
• Occasional travel and irregular hours may be required.
• Driver's license preferred for occasional off‑campus recruiting.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy‑related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.