Program Coordinator, Student Support

Program Coordinator, Student Support & Operations About the Opportunity

The mission of the We Care Program is to support Northeastern University students who experience difficulty maintaining academic progress due to personal challenges or external obstacles. Byresponding to student requests for assistance and proactivelyreaching out to students of concern, We Care is a resource for students, their families, and Northeastern University faculty andstaff. We Care provides policy information; customized referrals and guidance that helps students navigate and overcome difficultcircumstances.

Reporting to the Associate Director for Student Success, the Program Coordinator, Student Support & Operations assists withthe efficient and effective operation of the We Care Program. Thisrole will support students to make independent decisions related totheir needs while following university policies and procedures.

This role must enjoy working with students and helping guide them through their challenges. The position requires organization,creativity, initiative, innovation, and problem-solving skills. Ademonstrated ability to handle multiple responsibilitiesconcurrently, work both collaboratively and independently in a fast-paced environment, and previous experience working with college-level students is required.

Candidate will be required to work some evening, weekend and holiday hours as needed.

This is a full-time, in-person position on the Boston campus.

Northeastern offers an excellent tuition remission benefit, forthose seeking additional education.

• Bachelor's degree required; 2-4 years of higher educationexperience strongly preferred. Equivalent experience will be considered.
• Experience creating, managing, and maintaining web-based programs and platforms required.
• Demonstrated ability to handle confidential and sensitive information with diplomacy and exercise independent judgment incomplex or ambiguous situations.
• Crisis intervention skills, creative problem solving, andsituational adaptability required.
• Ability to identify patterns in student concerns and proactively recommend improvements and creative solutions.
• Excellent written and oral communication skills; ability to communicate with confidence across all levels of the organization.
• Strong interpersonal, organizational, and computer skills;proficiency in Microsoft Office (Word, PowerPoint, Excel).Familiarity with Canva and AI tools preferred.
• Must be able to empathize with individuals from diverse backgrounds and work collaboratively with students, faculty,parents, and university-wide administrators.
• Familiarity with a university's role in an urban setting and an understanding of shared community responsibilities.
• Must be able to balance conflicting priorities and remain calmunder pressure.

Student Services

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer. Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paidtime off, tuition assistance, wellness & life, retirement- aswell as commuting & transportation. Visit (Use the "Apply for this Job" box below). for more information. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion,color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

107S

$53,615.00 - $75,728.75

With the pay range(s) shown above, the starting salary will dependon several factors, which may include your education, experience,location, knowledge and expertise, and skills as well as a paycomparison to similarly-situated employees already in the role.

Salary ranges are reviewed regularly and are subject tochange.