Commercial Training Senior Manager — Field Reimbursement, Patient Services

Overview

Vertex is seeking a Commercial Training, Senior Manager to enhance the skills, capabilities, and knowledge of customer-facing teams supporting reimbursement and patient access. This role is responsible for developing, implementing, and facilitating training programs that support field readiness, onboarding, and ongoing capability development for field reimbursement and patient support audiences. The ideal candidate brings expertise in reimbursement, access, training strategy, and adult learning, with the ability to translate complex concepts into practical learning experiences.

Work Model:
On-site or Hybrid.

• Partner with cross-functional stakeholders to identify training needs and recommend learning solutions for field reimbursement teams and patient support groups.
• Develop, implement, and facilitate training programs, workshops, and learning initiatives for field reimbursement learners and patient support groups.
• Design, create, and deliver effective training content that improves learner capability and supports desired business outcomes.
• Lead and support new hire training and onboarding programs, including coaching and facilitation.
• Analyze performance gaps and develop targeted training initiatives to address capability needs and drive results.
• Continuously identify and implement new approaches to improve the efficiency and effectiveness of training services.
• Oversee processes related to the Communications Review Committee (CRC), procurement, vendor management, budget tracking, and leadership coordination.
• Manage external vendors for content design, development, and training support, as needed.
• Collaborate across functions and geographies to ensure training solutions are consistent, scalable, and aligned with business priorities.
• Translate reimbursement and access concepts into practical learning materials, tools, and workshops for customer-facing teams.
• Support ongoing capability development through refresher training, reinforcement plans, and field enablement resources.
• Perform other duties as assigned in support of training excellence and organizational capability building.

• Bachelor’s degree in a relevant discipline.
• Typically 6+ years of experience, or the equivalent combination of education and experience.
• Experience developing, implementing, and facilitating training programs for field-based, customer-facing, or cross-functional teams.
• Strong instructional design experience and the ability to facilitate training workshops for both small and large groups.
• Demonstrated ability to analyze performance gaps and create learning solutions that drive measurable results.
• Strong project management, interpersonal, and communication skills.
• Ability to work independently and manage multiple projects requiring collaboration across functional areas.
• Ability to work effectively in a cross-functional, matrixed environment, including coordination across regions or countries.
• Proficiency with Microsoft Office tools (Word, Excel, PowerPoint).
• Familiarity with traditional and modern training methods, including mentoring, coaching, on-the-job training, classroom training, e-learning, workshops, and simulations.
• Experience supporting reimbursement, access, patient support, or related healthcare field functions.

Pay Range: $138,400 - $207,600. This role is eligible for an annual bonus and annual equity awards. Some roles may be eligible for overtime pay, in accordance with federal and state requirements. Vertex offers comprehensive Total Rewards including medical, dental, vision, paid time off, educational assistance, commuting subsidies, 401(k), and other benefits. Flex Designation:
Hybrid-Eligible or On-Site Eligible. Flex Eligibility Status:
Hybrid or On-Site options with policy-based designation.

Vertex is a global biotechnology company that values inclusion and equal employment opportunities. We do not discriminate based on race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any other characteristic protected by law. Vertex is an E-Verify Employer in the United States and provides accommodations for qualified individuals with known disabilities as required by law.