Financial Aid & Student Accounts Advisor

Description

Who We Are:

Are you ready to work at a dynamic institution that believes in higher education with lower obstacles? Benjamin Franklin Cummings Institute of Technology (now known as Franklin Cummings Tech) is a nationally accredited non-profit, technical college serving Massachusetts. The college was seeded in 1791 with funds from the estate of Benjamin Franklin given to the City of Boston to proliferate access to apprenticeship and entrepreneurship.

Today, that legacy has evolved into an accredited college that delivers accessible tech and trade education to level the playing field for aspiring talent.

With a mission to deliver transformative technical and trade education that leads to economic advancement, Franklin Cummings Tech offers a unique mix of certificates and degrees that appeal to enterprising students from Eastern Massachusetts and respond to employer demand for a well-prepared workforce. Intentional partnerships with the industries we serve coupled with high graduation and job placement rates, recently attracted the largest philanthropic gift in the history of the college from the Cummings Foundation, helping to spur incredible growth in the past four years.

Franklin Cummings Tech educates more than 1,000 learners annually across three student types:
1) certificate and degree seekers,
2) continuing education enrollees, and
3) early college students. As evidence that our mission holds resonance student enrollment is up and Fall 2027 applications have surged 16% year over year.

We seek optimistic, data-informed, and dedicated colleagues who are eager to increase student success outcomes and boost total enrollment to 1,500 learners by 2030. Join us in this mission-driven work.

The Financial Aid & Student Accounts Advisor provides comprehensive financial support to prospective and current students throughout the enrollment lifecycle. Serving as a primary point of contact for financial aid and student account questions, this highly student-facing position helps students navigate financial aid requirements, billing processes, payment options, and financial literacy concepts that support enrollment, persistence, and completion.

Working collaboratively with Financial Aid, Student Accounts, Admissions, Student Affairs, and Enrollment Operations, this position removes financial barriers to student success while delivering exceptional customer service and ensuring compliance with institutional and federal requirements.

The following duties are representative of the work performed in this position. Other duties may be assigned based on organizational needs.

• Serve as a primary resource for students and families regarding financial aid processes and eligibility.
• Assist students with completing the FAFSA and understanding financial aid requirements.
• Guide students through Verification, Entrance Counseling, and Master Promissory Note (MPN) completion.
• Explain financial aid awards, loan borrowing responsibilities, and repayment expectations.
• Assist students in resolving outstanding financial aid requirements that delay enrollment.
• Mail financial aid award letters and related financial aid communications to students as needed.

• Assist students with reviewing account balances and understanding billing statements.
• Help students establish monthly payment plans.
• Educate students on payment deadlines and institutional billing policies.
• Assist students with waiving or enrolling in the College-sponsored health insurance plan.
• Help students identify options for resolving outstanding balances.

• Provide welcoming, student-centered service that supports enrollment and persistence.
• Assist students in completing financial tasks necessary for registration and continued enrollment.
• Deliver basic financial literacy education related to budgeting, responsible borrowing, repayment obligations, and financial planning.
• Triage student concerns and connects students with the appropriate campus resources.
• Build positive relationships with students and families while…