Trainer Development and Quality Specialist

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Job Description - Trainer Development and Quality Specialist (2600055W)

Job Description

Trainer Development and Quality Specialist - ( 2600055W )

Description

The Education Secretariat is committed to equity and valuing the unique and diverse characteristics and experiences of every member of its workforce. We encourage an authentic workplace where colleagues show up as their full selves, where collaboration, innovation, and connections are key to realizing our mission that all children, youth, and families thrive socially, academically, and economically. We seek teammates who are committed to promoting a diverse and inclusive work environment, where everyone is valued and engaged.

We encourage you to apply and identify your strengths in these areas.

Within the Executive Office of Education, the Children's Trust is working to redefine how Massachusetts supports families. As a public-private organization, the Children's Trust leverages our unique position to strengthen the systems that support families and center family wellbeing at every level.

By collaborating with our partners, transforming our programs, and convening policymakers and leaders, the Children's Trust is spurring big conversations that drive meaningful change.

When systems work together to center families and address the root causes of child abuse and neglect- such as mental health challenges and economic and security- families get the support they need before reaching the point of crisis. That support helps keep children safe and allows all families to thrive.

The Children’s Trust is seeking a Trainer Development and Quality Specialist (Training Program Coordinator II) to join our team of dedicated staff.

The Trainer Development and Quality Specialist plays a key role in strengthening the capacity, quality, and effectiveness of the family support workforce across Massachusetts to advance child abuse and neglect prevention. This position designs, delivers, evaluates, and continuously improves trainer development, workforce development, and quality assurance initiatives that equip trainers and family support professionals with the knowledge, skills, and confidence to deliver high-quality, evidence-informed services to children and families.

Working under the Training Institute Director of Content, this position implements comprehensive trainer development, evaluation, coaching, mentoring, and quality improvement systems that support trainer excellence and promote consistency, fidelity, and innovation in training delivery. The Trainer Development and Quality Specialist develops and facilitates engaging learning experiences across multiple delivery formats, creates and updates curricula informed by current research and emerging workforce needs, and uses data and evaluation findings to strengthen training effectiveness and learner outcomes.

This role partners with stakeholders to build workforce capacity, cultivate a diverse and highly skilled trainer network, implement continuous quality improvement strategies, and ensure training programs remain responsive to the evolving needs of the field. The successful candidate is collaborative with expertise in adult learning, instructional design, facilitation, coaching, quality improvement, and data-informed decision-making, and is passionate about advancing equitable, high-quality family support services that improve outcomes for children and families.

• Train the family support workforce in support of statewide child abuse and neglect prevention efforts
• Train other trainers to deliver training content to the family support workforce, including training trainers to deliver proprietary content such as FAN
• Develop curriculum and facilitate trainings in a variety of modalities (virtual, in-person, asynchronous, and/or recorded) that are responsive to the needs in the field and meet applicable model requirements
• Create learning environments that encourage active participation, meet the diverse needs of learners, including delivering training in Spanish, if applicable, and foster deep learner engagement
• Facilitate the trainer mentor program to develop trainer candidates from diverse backgrounds and lived experiences
• Conduct competency-based observations of trainers with written evaluations and feedback
• Stay current on the latest research on child abuse and neglect prevention, adult learning, training design and delivery, and content; integrate learnings to continually improve training modules
• Implement an agency wide system for trainer quality assurance and quality improvement
• Conduct onboarding and orientation of new trainers
• Create, host and/or facilitate networking opportunities for trainers
• Develop training objectives, competencies, and measures
• Create and update curriculum (including train the trainer curriculum), materials and resources based on trends in the field, updated research, needs of the learners, and to incorporate innovate methods for…